Shipping policy

Effective date: July 25, 2026

Digital Delivery

LelaNne currently offers digital products and resources. Unless a product listing specifically states otherwise, no physical product will be shipped.

Digital products may be delivered through a download page, email, customer account, or the platform identified during purchase. Delivery or access information is generally provided after payment has been successfully processed.

Customers are responsible for providing an accurate email address during checkout. If you do not receive your product or access instructions, please check your spam or junk folder before contacting us.

Delivery Problems

If you experience a missing download, inaccessible file, or other delivery problem, please contact hello@lelanne.org within 7 days of purchase. Include your name, order number, and a brief description of the problem so we can assist you.

Third-Party Resources

Products, courses, or services purchased through an outside provider are delivered according to that provider’s terms and procedures. Questions about third-party delivery should be directed to the company that processed the purchase.

Future Physical Products

If LelaNne offers physical products in the future, the applicable processing times, shipping methods, costs, and delivery details will be provided on the product page or during checkout, and this policy will be updated accordingly.